Recent Posts

Don’t let storm water damage your home

8/6/2020 (Permalink)

SERVPRO technician standing on green drying equipment SERVPRO of Campbell County can take of water in your home

Here in Northern Kentucky we all love when the warm weather of Spring and Summer finally make their appearance.  But with those warmer temperatures comes the risk of strong storms with lots of wind, rain, lightning, and sometimes even hail.  Sometimes the rain can come down so quick and so hard that it can make its way into your home.  

Heavy rains can cause basements to flood, sump pumps to overflow, and other water damage to your home.  Getting the water cleaned up quickly and properly is the key to reducing further damage to your home.  SERVPRO of Campbell County is who need to call in a situation like this.  We have the knowledge of how to safely clean up flood water, and we have the proper tools and equipment to get it done right.  We are available 24 hours a day, so give us a call if storm waters invade your home.  

What color is your flood water?

8/5/2020 (Permalink)

Three glass jars.  One with clear water, one with gray water, and one with black water Knowing the three different types of water damage can help save your business

When your place of business gets hit with water damage, the first things you probably start thinking of is property losses, how much it’s going to take to get everything cleaned up, and will you have to close down your business for a while.  You probably don’t think about the quality of water that just invaded your workspace.  The water could have a number of different chemicals, bacterias, and other substances floating in it that could be harmful to you, your employees, and your customers.  Knowing the different categories of water can help you determine what steps need to be taken next and will also help keep everyone safe. 

Category 1:  Clean Water

This type of water damage is what most of us are familiar with.  It comes from a sanitary water source like a kitchen sink or appliance, and it looks and smells like it came from the tap.  This type of water is usually safe, but once it is exposed to the environment it could pick up bacterias or other harmful substances.  You could start the clean up process, but it is always best to wait until the professionals arrive to assess the situation and the damage that has been caused. 

Category 2:  Gray Water

Gray water is the water that no one really wants floating around in their business or home.  It can be caused by things like a broken toilet or broken sump pump.  Gray water can contain harmful microorganisms and can cause illness if ingested. 

Category 3:  Black Water

Black water is highly contaminated with bacteria, chemicals, and other toxic pathogens and is unsanitary.  This type of water damage could be a result of sewage problems or contamination of standing water over a period of time.  Something as simple as a minor toilet overflow could lead to black water if not taken care of immediately.  

The more you educate yourself about the different types of water damage, the better prepared you can be if your business experiences flooding.  It is always best to give the professionals a call in these situations to make sure it is cleaned up properly.  If your discover standing water in your business, give us a call! 

How to create an effective escape plan

7/2/2020 (Permalink)

When a fire strikes your home or business you have very little time to get to safety. There is no time to create a plan.  You need to already have an escape plan developed, because an effective escape plan can help save lives.

  • Pull everyone in your home or business together and walk through all the possible exits and escape routes.
  • There should be smoke alarms in every sleeping room, outside every sleeping area, and on every level of the home.  Be sure to make sure that the smoke alarms are working properly 
  • Choose a meeting place outside that is a safe distance in the front of the home.
  • Have everyone memorize the emergency number for the fire department 
  • Once you are out, stay out!  Do not go back inside a burning building

Once you have a plan in place, practice it.  Put your plan to the test at least twice a year and make the drill as realistic as possible.  During the drill, make sure everyone is able to wake up to the sound of the smoke alarm.  If someone does not wake easily to the alarm, designate someone to make sure they are awake during the drill and in the case of a real emergency.  Closed doors can also help the spread of fire and smoke, so on your way out during the drill close all doors that you pass.  This can allow you more time to get to safety.  

The key to your family’s safety is planning and practicing an effective escape route.  Knowing what to do in an emergency situation can help save lives. 

Certified: SERVPRO Cleaned – a defensive cleaning program

5/19/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Campbell County today at  (859)572-4920 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Stay safe while grilling this summer

5/12/2020 (Permalink)

The weather is slowly starting to get warmer here in Northern Kentucky which can only mean one thing.  Grilling season is upon us!  Grilling is such a great way to prepare your food, and I’m sure you have done more grilling than usual here lately since you are at home more.  While grilling is great, there are also some safety tips you should follow to help prevent a fire.

  1. Make sure you grill is stable and on a flat surface and won’t topple over
  2. Keep your grill clean.  Use a good grill brush and clean the grates before and after each use, and remove any grease buildup 
  3. Keep your grill at least 10 feet away from your home, shed, or garage.  It’s also a good idea to move your grill out from under any kind of overhang so that if there is a flare up a fire won’t be started.
  4. Make sure to roll up your sleeves and keep any loose clothing away from the heat
  5. Keep all children and pets away from the grill.  Grilling in the same area where they might be running and playing could be dangerous and lead to the grill being knocked over or even injuring someone
  6. Keep a fire extinguisher close by and know how to use it.  Small fires can spread quickly so keeping you and your loved ones safe is important 
  7. Never leave your grill unattended.  Gather all of your food and utensils and get everything prepped before you begin to grill 

Grilling and cookouts are big part of the summer months, so remember to do it safely. 

Your dishwasher is leaking, now what?

5/11/2020 (Permalink)

Wood floors in kitchen with black drying mates, black hoses, and green SERVPRO machines being used Call the team at SERVPRO of Campbell County if you notice standing water in your kitchen

Since we are all at home a lot more often these days, your appliances are being used more than they are used to.  More meals are being cooked at home right now, which is creating more dirty dishes and causing you to use your dishwasher more than normal.  Dishwashers are one of the most commonly used appliances in your home, but over time it can susatain a leak or even a break causing a flood in your kitchen.  Dealing with water in your kitchen is never fun but getting it cleaned up quickly and efficiently is the key to preventing further damage.  If you notice a leak in your kitchen here are a few things you can do to help stop the water:

  • Turn off the water-  to help prevent more water coming into your kitchen, find the shutoff valve on your main water supply and turn it off
  • Turn off the electricity to the kitchen appliances.  Water and electricity do not mix so to ensure the safety of everyone shut off the electricity until the water can be cleaned up
  • Clean up standing water.  Standing water anywhere in your home can lead to flooring and wall damage.  Getting the water cleaned up as soon as possible will help prevent any further damage
  • Call SERVPRO of Campbell County.  After getting all the water cleaned up you might still have water in areas that you can’t see that can lead to more damage.  Our team has the proper equipment to get everything dried out and running properly again. Give us a call anytime.   

We can help with sewer backup

4/28/2020 (Permalink)

When you think of water damage you probably think of standing water from a flood, a burst pipe, or maybe an appliance in your home or business that has a leak and has caused flooding.  You probably don’t think of sewer backup when you think of a source of water damage. Sewer backups can be one of the worst types of water damage to your home or business.  

There are different factors that can cause a sewer backup such as aging pipes, tree roots, and backups or clogs in the main city line.  Sewage can then start coming into your home through drains in the floors of basements, toilets, and even bathtubs. This type of water in your home or business can lead to disease, damage to your walls, floors, and furniture, electrical malfunction, and can eventually lead to mold development.  

As with any water damage, getting it cleaned up quickly and properly is the key to preventing any further damage.  SERVPRO of Campbell County is here to help and can take care of any water damage that your home or business might experience.  Give us a call (859) 572-4920.

Keeping your property safe from storm damage

4/27/2020 (Permalink)

Brick home with beige siding missing This home in NKY had siding ripped off from high winds recently. SERVPRO of Campbell County was able to repair it quickly to prevent further damage

Storms can pop up at anytime and they can bring all kinds of different types of weather with them.  Storms can bring high winds, heavy rain, or even hail that can bring damage to your home or business. High winds and heavy rains can cause shingles to become loose on your roof, or could even cause siding or other materials to come off allowing water damage.  This type of damage needs to be fixed in a timely manner, otherwise water will get into the exposed areas and could lead to a mold problem. Planning ahead and preparing your home or business for storms can help save you money on costly repairs.  

So how do you prepare your home or business to take on the upcoming spring and summer storms?  Here are some things you can do to be prepared:

  • Inspect your home or business now and repair anything before storm season hits
  • Have extra tarps or boards on hand that you can use to cover exposed areas that might be damaged during a storm
  • Keep the gutters clear 
  • Make sure that water can flow away from your home
  • Inspect and trim any trees that could potentially fall on your property 
  • Inspect your property for any damage after a storm hits and get it repaired immediately to help prevent further damage

If your home or business has been damaged by a storm give SERVPRO of Campbell County a call.  We are always ready to help.  


3/27/2020 (Permalink)

At SERVPRO of Campbell County we understand that you might be worried about how the Coronavirus might affect your place of business and the health of your employees, customers, and loved ones.  We are here to help. We have the right products and skilled technicians to clean and sanitize your business or home.  

The Centers for Disease Control has set guidelines and protocols for properly cleaning and sanitizing your homes and businesses during this unprecedented time.  SERVPRO of Campbell County has been dealing with biological contaminants for years and we are prepared to clean and disinfect your home or business.  

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

Kitchen/Food Areas




Retail Spaces

Water Fountains


Sales Counters

Carpets and Rugs

Stair Handrails

Elevator Cars

Playground Equipment

Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Campbell County 859-572-4920

SERVPRO of Campbell County is always ready

3/5/2020 (Permalink)

Green SERVPRO truck parked outside building SERVPRO of Campbell County on the job in Northern Kentucky

Disaster strikes your home or business.  Your home has standing water in the basement and you are afraid that your carpet, furniture, and walls could be destroyed beyond repair.  Or your business has been devastated by a fire leaving lots of soot and water damage behind. What do you do now?

Call SERVPRO of Campbell County.  We can make it “Like it never even happened.”  We are open 24 hours a day, 7 days a week, anytime of the year.  We have the team that is faster to any size disaster.

Whether you own a 1,000 square foot home or a 60,000 square foot business we will bring our best crew out to help you deal with one of your worst times.  We are ready when you need us most.